Refund policy

At Luvuna, we want you to feel completely confident trying our products. That’s why we offer a 60-Day Risk-Free Guarantee and a flexible cancellation policy designed with your satisfaction in mind.

60-Day Risk-Free Guarantee

We stand behind the quality of our products. If you’re not happy with your first order, you can request a refund within 60 days of delivery—no questions asked.

✨ Please note:

- The Money-Back Guarantee applies to your first order only.
- The guarantee covers up to 1 jar per customer.
- Both one-time purchases and subscriptions are eligible.

We may ask you to return your order in certain cases, but rest assured: our team makes the process simple and hassle-free.

Subscription Cancellation

We keep subscriptions flexible to fit your lifestyle. Subscriptions can be canceled anytime after 14 days from your first delivery. This gives you the chance to truly experience the benefits before making your decision. After this period, you’re free to cancel whenever you’d like—no minimum commitments.

👉 To cancel, just email us at hello@luvuna.com and our team will be happy to help.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

If approved, refunds are issued back to your original payment method within 10 business days.

Processing times may vary depending on your bank or credit card provider.

For any questions or support, reach out to us at hello@luvuna.com - we’re always here to help.